Work-from-home position at
1-2 years customer service experience
Must be fluent in English and French
Work-from-home position at ................
1-2 years customer service experience
Must be fluent in English and French
Experience and Skills:
Must be fluent in both English and French to qualify
Strong communication skills
Excellent customer service skills
Strong problem solving skills
Demonstrated ability to multitask in a fast paced environment
Genuine empathetic communication style
Previous telephone/call center work is an asset
Knowledge of North American geography is an asset
Experience and Skills:
Must be fluent in both English and French
Strong communication skills
Excellent customer service skills
Strong problem solving skills
Demonstrated ability to multitask in a fast paced environment
Genuine empathetic communication style
Previous telephone/call center work is an asset
Knowledge of North American geography is an asset
Operating Hours
Available work periods - 8:00 AM to 11:00 PM EST ( 7 days/week)*
Most shifts will be through the evenings/nights/weekends.
Some hours may become available during the morning/day, and possibly overnight.
Mandatory Requirements
1-2 years customer service experience
Work a minimum of 10 hours per week (5 hours must be during peak periods)
USB corded headset required - No wireless/Bluetooth headsets allowed
Must be fluent in both English and French to qualify
Operating Hours
Available work periods - 8:00 AM to 11:00 PM EST ( 7 days/week)*
Most shifts will be through the evenings/nights/weekends.
Some hours may become available during the morning/day, and possibly overnight.
Mandatory Requirements
1-2 years customer service experience
Work a minimum of 10 hours per week (5 hours must be during peak periods)
USB corded headset required - No wireless/Bluetooth headsets allowed
Must be fluent in both English and French to qualify
Your responsibilities:
As an Inbound Customer Service Representative Tier 1, your responsibility is to receive calls from end-users seeking customer service for roadside assistance. You will deliver exceptional roadside assistance services to the top Original Equipment Manufacturers in the industry, and you'll be measured on your speed, efficiency, and level of service provided to the customer.
Enter call information in the system
Will adhere to all program guidelines
Arrange the required services through the CAA client network
Handle customer requests from Xperigo's client base for program-associated inquiries
Oversee the resolution of basic customer care issues and escalate to the Help Desk Analyst as required
Assist customers with inquiries and communicate with CAA dispatch centers across North America
Your responsibilities:
As an Inbound Customer Service Representative Tier 1, your responsibility is to receive calls from end-users seeking customer service for roadside assistance. You will deliver exceptional roadside assistance services to the top Original Equipment Manufacturers in the industry, and you'll be measured on your speed, efficiency, and level of service provided to the customer.
Handle customer requests from Xperigo's client base for program-associated inquiries
Enter call information in the system
Oversee the resolution of basic customer care issues and escalate to the Help Desk Analyst as required
Arrange the required services through the CAA client network
Will adhere to all program guidelines
Assist customers with inquiries and communicate with CAA dispatch centers across North America
Hear from people we've successfully connected to Gig jobs:
Erica D.
Inbound Sales Representative
Rogers
At first, I wanted to work for a period of about six months. That plan was quickly changed by the amazing people that I have encountered throughout my career.
It's been 15 years since I started my journey here and I wouldn't change it for anything!
Bianca G.
Service Desk
GigCX Marketplace
What I love about the GigCX Marketplace is the training process. It helped me build confidence and prepared me for the work ahead. Even when I started the gig I could always rely on the support system enabled through chat and coaches if needed. All of this made my first remote job super enjoyable.
Whitney S.
Customer Service Representative
TurboTax
The best thing about working on the GigCX Markeplace is its flexibility. You can try different jobs and contracts, as well as experience new things and learn new things. You can also make a schedule that fits your lifestyle. It's definitely the place for you!
Hear from people we've successfully connected to Gig jobs:
Erica D.
Inbound Sales Representative
Rogers
At first, I wanted to work for a period of about six months. That plan was quickly changed by the amazing people that I have encountered throughout my career.
It's been 15 years since I started my journey here and I wouldn't change it for anything!
Bianca G.
Service Desk
GigCX Marketplace
What I love about the GigCX Marketplace is the training process. It helped me build confidence and prepared me for the work ahead. Even when I started the gig I could always rely on the support system enabled through chat and coaches if needed. All of this made my first remote job super enjoyable.
Whitney S.
Customer Service Representative
TurboTax
The best thing about working on the GigCX Markeplace is its flexibility. You can try different jobs and contracts, as well as experience new things and learn new things. You can also make a schedule that fits your lifestyle. It's definitely the place for you!
* Build your own schedule from available hours of business.
Copyright©GigCX Marketplace. All Rights Reserved.
* Build your own schedule from available hours of business.
Copyright©GigCX Marketplace. All Rights Reserved.
